Medical Information Specialist with Italian or Spanish, English and one more additional language
Core
Provide phone support to health care professionals and patients by handling medical inquiries, adverse events, and product quality complaints to optimize product safety profiles.
Role type
Medical Information Specialist (Call Center)
Builds
Safety and product quality information solutions for pharmaceutical companies
Domain
Life Sciences / Clinical Research / Patient Safety
Deliverable
client delivery
Required skills
Medical information handling, adverse event reporting, product quality complaint processing, multi-lingual communication, call center operations
Preferred skills
Knowledge of therapeutic areas (Respiratory, Infectious diseases, Immunology, HIV, Oncology), process improvement
Technologies
None explicitly stated
Responsibilities
Receive and document incoming telephone calls, faxes, or emails; track medical inquiries and adverse events; provide regular feedback on project metrics and challenges; participate in training and working groups for new initiatives
Seniority
Individual Contributor