Medical Information Specialist with German, English and one more additional language
Core
Provide phone support to health care professionals and patients regarding medical inquiries, adverse events, and product quality complaints to optimize product safety profiles.
Role type
Medical Information Specialist (Call Center)
Builds
Safety and product quality information for pharmaceutical products
Domain
Life Sciences / Clinical Research / Patient Safety
Deliverable
client delivery
Required skills
Medical information handling, Adverse event reporting, Product quality complaint processing, Multi-lingual communication, Call center operations, Data documentation
Preferred skills
Lifecycle safety service knowledge, Process efficiency implementation
Technologies
None explicitly stated
Responsibilities
Receive and document incoming telephone calls, faxes, or emails from investigative sites; Provide phone support to health care professionals and patients; Establish and maintain effective team communications; Participate in training across Lifecycle safety service offerings.
Seniority
Individual Contributor
