Benelux Database Operations Team Leader - Dutch Native Speaker (Madrid Based)
Core
Team Leader responsible for planning daily workload, managing ad-hoc projects, and ensuring SLA compliance for Database Operations in the Belgian/Dutch healthcare sector.
Role type
Team Leader, Database Operations
Builds
Data quality and reporting for healthcare clients
Domain
Healthcare / Life Sciences
Deliverable
dashboards & analysis
Required skills
Team management, Dutch language (native/bilingual), English language, SLA management, SOP enforcement, KPI monitoring, resource planning, risk identification, data crossmatching, complex reporting tools
Preferred skills
French language (basic)
Responsibilities
Manage daily distribution of workload to DBOs, support design and compliance of SLAs, develop knowledge about Benelux healthcare system, support DBOs on complex requests, monitor team performance and update KPIs, manage delivery timelines for ad-hoc projects, update team documentation, act as first-level escalation point, resolve or dispatch client complaints, plan bank holiday shifts, plan ad-hoc operations, define proactive quality activities, identify reference sources for DB quality improvement, ensure training and SOP application, maintain communication with Production Manager about risks.
Seniority
Mid-Senior, Team Lead