Field Service Representative
Core
Respond to, evaluate, and prioritize service orders for medication dispensing hospital units, performing remediation on hardware, software, networking, and electromechanical systems within a hospital setting.
Role type
Field Service Representative (Biomedical/Technical)
Builds
Operational reliability of medication dispensing units and hospital IT/networking infrastructure
Domain
Healthcare / Biomedical Engineering / Field Service
Deliverable
physical/clinical work
Required skills
intermediate troubleshooting (electronics, mechanics, electromechanical systems), hardware/software remediation, vendor credentialing, inventory management, calibration compliance, lifting/pushing/pulling (up to 70 lbs), active driver license
Preferred skills
military technician experience, computer technician experience, healthcare environment experience (2+ years), pharmacy technician experience, retail/hospital pharmacy experience
Technologies
hospital dispensing units, networking equipment, electromechanical systems, BD systems
Responsibilities
Respond to and prioritize assigned service orders for remediation needs; Perform remediation on medication dispensing hospital units; Provide technical customer service; Document all service steps in tracking systems; Escalate complex issues to advanced team members; Maintain personal parts inventory; Obtain and maintain vendor credentialing; Follow calibration protocols for tools; Travel to customer sites to meet SLAs.
Seniority
Individual Contributor, entry to mid-level