Field Service Representative
Core
Respond to, evaluate, and prioritize service orders for medication dispensing hospital units, performing remediation on hardware, software, and electromechanical systems within a hospital setting.
Role type
Field Service Representative (Biomedical/Hardware)
Builds
Medication dispensing hospital units and related medical equipment
Domain
Healthcare / Biomedical Engineering / Hardware Maintenance
Deliverable
physical/clinical work
Required skills
intermediate troubleshooting in electronics, mechanics, and electromechanical systems; hardware and software remediation; vendor credentialing management; inventory management; calibration protocol adherence
Preferred skills
military technician or computer technician experience; healthcare or pharmacy technician experience; experience with automation equipment in healthcare; ability to perform heavy lifting and physical tasks
Technologies
hospital dispensing units, electromechanical systems, BD systems
Responsibilities
Respond to and prioritize assigned service orders; perform remediation on medication dispensing hospital units; provide technical customer service; document service steps in tracking systems; escalate complex issues; maintain parts inventory; follow calibration protocols for tools
Seniority
Individual Contributor, entry to mid-level