Solution Support Device SME 解决方案支持设备专员
Core
Manage and coordinate day-to-day support activities for clinical trial sites, providing technical support for medical devices and associated applications.
Role type
Senior IC solution support specialist (clinical trials)
Builds
Global 7*24h support model for APAC sites
Domain
Clinical research services / Medical device support
Deliverable
client delivery
Required skills
root-cause analysis, knowledge article creation, device connectivity troubleshooting, data acquisition validation, cross-regional collaboration
Preferred skills
CRA background, device deployment and configuration experience
Technologies
medical devices, clinical trial applications
Responsibilities
diagnose and resolve complex issues across device connectivity, data acquisition, and transmission; create and maintain troubleshooting documentation; collaborate with US and Europe teams to ensure timely response to site issues
Seniority
Mid-Senior, hands-on IC
