Solutions Architect, Customer Success - US (Remote)
Core
Ensure customers achieve measurable outcomes from AI observability investments by bridging complex ML/LLM systems with business value.
Role type
Senior Solutions Architect (Customer Success)
Builds
Customer onboarding solutions, seamless integrations, and expansion opportunities for AI observability platforms.
Domain
AI Observability, Machine Learning, Enterprise Software
Deliverable
client delivery
Required skills
ML/LLM system architecture, production model deployment, custom integration coding, data pipeline management, technical consulting, stakeholder management
Preferred skills
Experience with Snowflake, Airflow, MLflow, S3, Kafka
Technologies
Snowflake, Airflow, MLflow, S3, Kafka
Responsibilities
Architect and implement customer onboarding solutions; build strong relationships with data science and ML engineering teams; lead technical engagements and roadmap discussions; master Fiddler's platform to guide observability best practices; write custom integration code connecting Fiddler to customer data ecosystems; identify expansion opportunities for renewals and growth.