Panel Administrator Specialist
Core
Develop and maintain one-on-one relationships with Healthcare Professionals (HCPs) to drive program compliance, engagement, and retention through personalized outreach and data management.
Role type
Panel Administrator Specialist (Service Operations)
Builds
Healthcare professional engagement programs and data-driven insights for life sciences clients
Domain
Healthcare / Clinical Research Services
Deliverable
dashboards & analysis
Required skills
CRM management, multi-channel communication (email, phone, SMS), data accuracy, participant record maintenance, incentive payment processing, operational SOP adherence
Preferred skills
Customer service experience, contact center operations, panel operations, Microsoft Office proficiency
Responsibilities
Execute personalized outreach campaigns to HCPs, maintain accurate participant records in CRM systems, manage participant recovery and retention initiatives, process incentive and payment documentation, document interactions and outcomes
Seniority
Individual Contributor, 1-3 years experience