Employee Experience Transformation and Design Lead
Core
Redesigning enterprise-scale employee and manager experiences across critical workforce journeys like onboarding, internal mobility, and approvals to simplify complexity and remove friction.
Role type
Senior IC employee experience transformation and design lead
Builds
Future-state operating models, streamlined workflows, and human-centered solutions for Northern Trust's workforce
Domain
Financial services / Enterprise workforce transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Experience Design, Service Design, Digital Transformation, Product Operations, Management Consulting, Innovation Strategy, Customer Experience Transformation, Systems Thinking, Process Redesign, Journey Mapping
Preferred skills
AI-enabled automation integration, Stakeholder influence, Prototype and pilot new approaches
Technologies
AI-enabled automation tools
Responsibilities
Redesign employee and manager experiences across critical workforce journeys; Drive high-impact transformation efforts from concept through implementation; Create future-state employee and manager journeys that improve efficiency; Collaborate with HR, Technology, Operations, Risk, Communications, and business leaders to drive adoption
Seniority
Senior, hands-on IC
