Solution Specialist
Core
SaaS implementation and support expert for IQVIA's Clinical eSource Platform, partnering with early-phase CROs and Sponsors to drive platform adoption.
Role type
Solution Specialist (SaaS Implementation & Support)
Builds
Clinical eSource Platform for early-phase clinical trials
Domain
Clinical Research / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
eSource/EDC/eCRF system experience, ClinSpark proficiency, complex technical troubleshooting, client onboarding and training delivery, cross-functional collaboration, study floor experience, configuration of data collection systems
Preferred skills
Bachelor's degree in relevant field, experience in early-phase clinical research environment, instructional delivery experience
Technologies
IQVIA Clinical eSource Platform, ClinSpark, EDC systems, eCRF systems
Responsibilities
Support implementation and ongoing use of the Clinical eSource Platform across early-phase studies, manage customer service desk tickets, lead client onboarding including training workshops and status meetings, troubleshoot issues and propose solutions, participate in audits, demos, and commercial activities, contribute to documentation and validation of new features
Seniority
Mid-Senior, hands-on IC