Implementation Specialist – Professional Services
Core
Deliver high-quality training and implementation support for Censis SaaS applications (CensiTrac, LoanerLink, ScopeTrac) to facility staff and management in the field and virtually.
Role type
Implementation Specialist (Professional Services)
Builds
End-user training programs and operational readiness for healthcare facility staff
Domain
Healthcare Technology / Sterile Processing / SaaS Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SaaS product knowledge, training delivery, hardware installation and troubleshooting, electrochemical and laser marking technologies, data preparation (Excel/Word), sterile processing environment knowledge
Preferred skills
CCSVP certification, weekend/overnight shift availability, extensive travel (up to 75%)
Technologies
CensiTrac, LoanerLink, ScopeTrac, CensiTrac Analytics Modules, Adobe, Microsoft Word, Microsoft Excel
Responsibilities
Develop implementation strategies and identify installation problems; train clients on product features and benefits; provide demonstrations and in-services at client sites; assist with hardware installation/uninstallation and operational readiness validations; identify software bugs and necessary modifications; maintain client satisfaction during implementation; maintain expertise in hardware troubleshooting (PCs, printers, scanners, PDAs); prepare customer count sheet data for upload; work towards CCSVP certification if not previously certified.
Seniority
Individual Contributor