ECS Customer Service Representative
Core
Provide collaborative, high-quality support to students, staff, faculty, and employers for Engineering Career Services, managing registration, data, and front desk operations.
Role type
Customer Service Representative (Career Services)
Builds
Student registration processes, job search platform accounts, service statistics reports, and administrative support for career events.
Domain
Higher Education / Career Services
Deliverable
client delivery | dashboards & analysis | product features
Required skills
technical aptitude, system learning, professional customer support, diverse population interaction, listening, verbal communication, written communication, time management, organization, attention to detail, follow-up, data entry, data analysis, report production, supervision, scheduling
Preferred skills
MS Word, Excel, PowerPoint, Outlook, database use, web software (Drupal, Qualtrics), Bachelor's degree, 2-4 years customer service experience
Technologies
Drupal, Qualtrics, MS Office Suite, job search platforms, texting platforms
Responsibilities
Respond to inquiries via phone, email, and in-person; facilitate software use and provide user training; manage student registration and monitor account data; supervise and train student assistants; coordinate front desk schedules; support career events and workshops; maintain databases and produce service statistics reports.
Seniority
Individual Contributor, entry to mid-level