Emerging Product Services, Product Delivery Associate
Core
Support the launch and stabilization of new healthcare products by managing payer contracts, analyzing reimbursement data, and resolving operational issues for managed care and public insurance plans.
Role type
Product Delivery Associate (Healthcare Operations)
Builds
Payer contract terms, reimbursement configurations, and patient messaging campaigns for managed care and public insurance plans.
Domain
Healthcare / Payer Operations / Revenue Cycle Management
Deliverable
product features
Required skills
Payer contract interpretation, claim-level data analysis, reimbursement policy research, issue escalation, SOP execution, AI tool usage for research summarization
Preferred skills
Revenue cycle management, customer support, analytical work, healthcare reimbursement, managed care contracting, payer operations, Salesforce, Confluence, JIRA
Responsibilities
Interpret and build payer contract terms and policies; Analyze payer yield differences using claim-level data; Support reimbursement configuration for managed care and public insurance plans; Execute standard operating procedures for product delivery and customer support; Research payer payment policies and reimbursement practices; Escalate product functionality gaps to appropriate teams
Seniority
Mid-level, hands-on IC