Senior Associate Revenue Cycle Case and Escalation Management Posting
Core
Managing complex revenue cycle cases and escalations to ensure timely resolution and accurate documentation for healthcare clients.
Role type
Senior Associate, Revenue Cycle Case & Escalation Management
Builds
Resolved revenue cycle issues and improved client experience
Domain
Healthcare operations / Revenue Cycle Management
Deliverable
client delivery
Required skills
complex case management, root cause analysis, cross-functional coordination, SLA management, process improvement, AI tool validation, business system documentation
Preferred skills
reporting and metrics analysis, workflow refinement, knowledge sharing
Technologies
business systems, case management tools, AI-enabled workflows
Responsibilities
Manage incoming revenue cycle escalations and cases through resolution; Analyze complex client issues to identify root causes and trends; Coordinate with internal teams to gather information and remove blockers; Prioritize work based on urgency and SLA expectations; Document case details and outcomes in appropriate systems; Apply AI-enabled tools to streamline case summarization and improve efficiency.
Seniority
Mid-Senior level (5-8 years experience), hands-on IC