CX Support Analyst Fresher 2026
Core
Resolve customer support requests and analyze US healthcare and RCM workflow issues to ensure timely, accurate support for athenahealth solutions.
Role type
CX Support Analyst (First Line Support)
Builds
Customer support workflows for US healthcare providers, payers, and patients
Domain
Healthcare IT / Revenue Cycle Management
Deliverable
client delivery
Required skills
US healthcare knowledge, RCM workflows, ticket management, SLA monitoring, AI tool usage, process improvement
Preferred skills
Healthcare administration background, communications degree, knowledge of EHR systems
Technologies
AI-enabled tools, support systems, digital collaboration tools
Responsibilities
Investigate and resolve customer support requests, analyze workflow issues to identify causes, document case details and resolutions, monitor support queues and case status, collaborate with internal teams to route issues, review support trends to identify recurring problems
Seniority
Entry-level / Fresher
