Head of Patient Access
Core
Senior operational leader ensuring seamless patient journey from first contact through admission, overseeing Contact Centre, Reservations, Front of House, and Security services.
Role type
Senior IC Head of Patient Access (Healthcare Operations)
Builds
Operational resilience, service improvement programmes, and sustainability strategy for a private hospital.
Domain
Healthcare / Private Hospital Operations
Required skills
Senior operational management, multi-service leadership, patient access operations, analytical and commercial skills, service transformation, business continuity planning, sustainability strategy, budget and contract management
Preferred skills
Postgraduate qualification in Management/Leadership, experience in independent healthcare or private hospital environment
Technologies
None stated
Responsibilities
Lead Contact Centre and Reservations functions; Provide leadership for Front of House, reception, portering, and Security; Drive service improvement and process redesign; Lead Business Continuity Planning and Sustainability Strategy; Manage delegated budgets, contracts, and supplier relationships; Provide visible leadership to managers and teams; Collaborate with clinical teams and senior leaders; Manage risks, incidents, and audit actions.
Seniority
Senior, hands-on IC