Head of Operations and Services
Core
Coordinate with Operations Excellence Group Head to implement Front Office initiatives increasing patient satisfaction and drive operational change within the hospital.
Role type
Head of Operations and Services
Builds
Front Office Department initiatives and programs
Domain
Healthcare / Hospital Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, Analytical skills, Problem-solving, Operational management, Data analysis, Report compilation, Complaint handling, Service improvement planning
Preferred skills
Experience in healthcare administration, Project management
Responsibilities
Coordinate with Operations Excellence Group Head on Front Office initiatives, Establish control processes for service delivery, Collect and analyze patient feedback data, Evaluate complaints and suggestions for improvement
Seniority
Senior, hands-on IC
