Application Support Analyst
Core
Provide application support for business-critical platforms, resolving incidents and requests to ensure reliable technology operations for customers and colleagues.
Role type
Application Support Analyst
Builds
Maintains seamless user experience across key business-critical platforms
Domain
Health insurance / Enterprise IT support
Required skills
Incident management and triage, Root cause analysis, Troubleshooting and diagnostics, ITIL framework knowledge, Stakeholder communication, Change management, SQL (T-SQL/PL/SQL), C#, Azure technologies, REST/SOAP integrations
Preferred skills
ITIL Foundation certification, Experience in 24/7 operational environments, Degree in Computer Science or related field
Technologies
Azure, C#, ASP.NET/MVC, SQL Server, SSIS, SSRS, SSAS, JavaScript, HTML, CSS, JQuery, REST, SOAP
Responsibilities
Manage and triage application support incidents, Investigate and resolve technical queries, Perform root cause analysis on recurring issues, Support onboarding of new applications, Participate in change management and release activities, Provide clear communication to stakeholders throughout the incident lifecycle
Seniority
Mid-level, hands-on IC
