Product Support Engineer
Core
Provide advanced technical support and troubleshooting for Proofpoint's cybersecurity products to enterprise customers, ensuring effective and efficient product usage.
Role type
Senior Product Support Engineer (Cybersecurity)
Builds
Proofpoint security platform (email, cloud, collaboration tools)
Domain
Cybersecurity / Email Security / Cloud Infrastructure
Deliverable
client delivery
Required skills
Linux command line proficiency, log scraping, regex, grep, email system debugging, remote hosting tools, root cause analysis, technical documentation
Preferred skills
Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet
Responsibilities
Diagnose and resolve moderate to complex technical issues, manage support cases within SLO guidelines, publish Knowledge Base articles, review technical documentation, mentor lower-level support engineers
Seniority
Senior, hands-on IC
