Shift Manager
Core
Leading store operations, managing team performance, and ensuring guest satisfaction during shifts.
Role type
Shift Manager (IC)
Builds
Coffee beverages, food items, and store service experiences for guests
Domain
QSR / Coffee Shop
Deliverable
product features
Required skills
Team leadership, shift scheduling, inventory management, cash handling, SOP enforcement, staff coaching, conflict resolution, sales maximization
Preferred skills
High school diploma or GED, valid driver's license, reliable transportation
Technologies
POS systems, inventory management software
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, ensure team executes SOPs and quality standards, perform administrative tasks including bank deposits and inventory, coach and train team members on roles and product knowledge, manage store deployment and roles for the day, maximize product sales and waste management, address guest and team needs proactively
Seniority
Entry-level management, hands-on IC