Clinical Triage Specialist, LPN - Gen Surg, Wt Mgmt, ENT - Access Center
Core
First-level clinical triage specialist answering patient calls and messages to assess medical concerns, provide advice based on protocols, and coordinate care escalation.
Role type
Clinical Triage Specialist (LPN)
Builds
Patient care coordination and clinical advice
Domain
Healthcare / Telehealth
Deliverable
client delivery
Required skills
Clinical judgment, medical protocol adherence, electronic health record management, patient communication, call prioritization, escalation procedures
Preferred skills
Contact center customer service experience
Technologies
Electronic health record systems
Responsibilities
Answer telephones and prioritize clinical triage calls, verify patient demographics and enter data into EHR, provide clinical advice based on protocols, escalate complex concerns to RNs or supervisors, manage electronic patient messages, meet productivity and quality standards, partner with practice clinical teams for medication refills and scheduling
Seniority
Individual Contributor, entry-to-mid level