Clinical Triage Specialist (RN) - Primary Care (PA & NJ Residents Only)
Core
A Registered Nurse providing clinical triage, assessment, and advice via telephone and electronic messages to patients in primary care practices.
Role type
Clinical Triage Specialist (RN)
Builds
Patient care pathways and appropriate levels of care
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Nursing judgment, clinical assessment, protocol adherence, electronic health record management, patient communication, prioritization, documentation
Preferred skills
Time management, problem-solving, compliance focus
Technologies
Electronic health record systems
Responsibilities
Answer and prioritize clinical triage calls; assess caller symptoms using nursing protocols; verify patient demographics and update EHR; serve as escalation point for clinical issues; manage escalated electronic patient messages; document symptoms, assessments, and advice provided; coordinate appointments and referrals to appropriate medical facilities.
Seniority
Mid-level, hands-on IC