AI Integration Specialist - Customer Office
Core
Design, build, and integrate AI agents and workflows to enhance customer experience and support business growth within Proofpoint's Managed Services and Customer Success teams.
Role type
Senior AI Integration Specialist (Customer Office)
Builds
AI agents, multi-step workflows, and integrations leveraging the Amazon Quick platform
Domain
Cybersecurity / AI / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
AI solution design, agent architecture, data orchestration, system integration, technical debugging, workflow automation, business consulting, performance monitoring
Preferred skills
Experience with Amazon Quick, knowledge of emerging AI tools and paradigms
Technologies
Amazon Quick, Salesforce, Totango, Jira, Redshift, Snowflake
Responsibilities
Design and build complete AI solutions including agents and workflows; Configure and manage AI platform environments; Connect and manage data pipelines between business systems and AI platform; Diagnose and resolve complex issues across the AI solution stack; Extend platform capabilities through integration frameworks; Design automated workflows and processes; Partner with program champions to enable AI adoption; Create documentation and enablement materials; Identify business opportunities for AI; Monitor AI solution performance and iterate for improvement
Seniority
Senior, hands-on IC
