Associate Director, Hospitality & Engagement
Core
Senior leadership role overseeing guest experience, service analytics, catering operations, and financial planning within Campus Dining.
Role type
Associate Director, Hospitality & Engagement
Builds
Campus dining services, catering events, and elevated dining experiences for students, faculty, and community partners.
Domain
Higher Education / Hospitality Management
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Budget management ($5M+), data analytics, guest feedback program management, catering operations leadership, cross-functional stakeholder engagement, financial forecasting, menu concept development
Preferred skills
Experience with AI/LLMs for sentiment analysis, event management, marketing strategy for meal plans
Technologies
Tableau, Google Analytics, Excel, AI, Large Language Models (LLMs)
Responsibilities
Direct monitoring and analysis of guest feedback using sentiment analysis tools; oversee catering operations and client relations; lead cross-divisional engagement with university stakeholders; develop meal plan growth strategies; monitor service and culinary standards for elevated dining experiences.
Seniority
Senior, hands-on IC with cross-functional influence