Account Solutions Representative
Core
Contact customers behind on auto loan payments via phone to create solutions for bringing accounts current or stopping vehicle repossessions.
Role type
Account Solutions Representative (Collections)
Builds
Customer retention and payment recovery solutions for auto finance clients
Domain
Auto finance / Consumer credit collections
Deliverable
client delivery
Required skills
Phone communication, persuasive negotiation, customer service, account management, compliance adherence
Preferred skills
Call center experience, finance or automotive industry background, persuasive skills
Responsibilities
Handle inbound and outbound customer phone calls, create payment solutions to prevent further delinquency, assist customers in canceling or stopping vehicle repossessions, ensure customer contact information is up to date, set up payment promises based on customer situations
Seniority
Entry-level to Individual Contributor