Customer Service Representative
Core
Provide exceptional customer service via telephone, email, and omni-channels for dental professionals, resolving issues, tracking deliveries, and processing claims.
Role type
Customer Service Representative
Builds
Seamless customer experience and operational support for Henry Schein's sales and field teams
Domain
Healthcare / Dental Supply Chain
Deliverable
client delivery
Required skills
High standard of spoken and written English, fast and accurate keyboard operation, CRM case logging, multi-channel communication, carrier coordination, adverse event and product recall processing, small equipment repair processing, non-stock order processing, credit note issuance, carrier insurance claim evaluation
Preferred skills
Previous customer service experience, Salesforce communication knowledge, JD Edwards systems knowledge, dental products knowledge
Technologies
Windows, Microsoft Office, Salesforce, JD Edwards, CRM systems
Responsibilities
Answer high volumes of calls providing first touch resolution or logging details for investigation, liaise with internal departments and external agencies to resolve issues, communicate with external carrier companies to track deliveries and arrange returns, process Adverse Event and Product Recall situations, record and process small equipment repairs, process non-stock orders and raise credit notes, evaluate and prepare Carrier insurance claims, provide online support, support reporting functions to meet targets
Seniority
Individual Contributor