Team Leader Customer Care
Core
Manage acquired customers and coordinate a Customer Care team across case management, cancellations/retention, and debt recovery to ensure SLA compliance and cash flow regularity.
Role type
Team Leader Customer Care
Builds
Customer retention and revenue recovery programs for dental practice management software
Domain
SaaS for dental practices
Deliverable
client delivery
Required skills
Team coordination, case management, debt recovery, SLA management, customer retention strategies
Preferred skills
Curiosity for new technologies, relationship building, attention to detail
Responsibilities
Manage escalated customer cases, oversee team performance on cancellations and retention, recover outstanding debts while meeting SLAs
Seniority
Mid-level, hands-on team lead
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