Customer Scheduler -Despatcher
Core
Manage up to 12 field-based engineers by routing jobs, monitoring real-time progress, and re-scheduling to ensure optimum utilization and customer experience.
Role type
Senior IC Customer Scheduler / Despatcher
Builds
Field service operations for healthcare products and services
Domain
Healthcare distribution and field service logistics
Required skills
Field service management software, ERP systems, CRM systems, route optimization, emergency dispatch, customer communication, work order management, geographical knowledge, traffic pattern analysis
Preferred skills
1–3 years of experience in dispatching, field service coordination, or logistics
Technologies
Salesforce, JDE, SAP
Responsibilities
Optimize engineer diaries to achieve maximum utilization while reducing travel times; Coordinate multiple jobs daily prioritizing workload based on urgency, skills, and part availability; Actively handle dynamic changes, rerouting technicians to emergency calls and managing reschedules; Monitor engineer tracking and job progress; Proactively identify at-risk jobs and mobilize alternative resources; Maintain constant contact with engineers and customers regarding ETAs; Accurately close out work orders and process documentation.
Seniority
Mid-level, hands-on IC