Broker Concierge Sales and Service Associate II
Core
Dedicated operational advocate for CareSource's highest performing brokers, agencies, and FMOs, providing high-touch support for complex pre and post enrollment issues, member onboarding, provider inquiries, and billing escalations.
Role type
Senior IC broker concierge sales and service associate
Builds
Comprehensive resolution for member and broker escalations, successful health plan enrollments, and accurate data logging for tracking.
Domain
Health insurance / Healthcare exchange / Customer service
Deliverable
client delivery
Required skills
Commercial insurance sales experience, State Insurance license (Accident and Health), Health Insurance Marketplace certification, complex issue resolution, data extraction from multiple systems, benefit coverage knowledge, regulatory compliance (ODI, CMS), sales skills to meet enrollment objectives, professional telemarketing skills
Preferred skills
Associate's degree, customer service experience, critical thinking, problem solving
Technologies
Windows environment, primary and secondary data sources, health plan sites, portals, custom tools, databases
Responsibilities
Research and resolve pre and post enrollment issues for broker enrollees, troubleshoot escalated member issues, process pharmacy overrides and rejections, assist prospective members with plan selection and enrollment, log broker interactions into databases, serve as subject matter expert on CareSource exchange healthcare plans
Seniority
Mid-level, hands-on IC