Dispatcher / Einsatzleiter/in (m/w/d) in Schwerin
Core
Coordinating and dispatching field technicians for repairs, moves, and new installations while managing service requests and customer satisfaction.
Role type
Operations dispatcher / Field service coordinator
Builds
Field service operations for dental equipment
Domain
Healthcare technology / Dental equipment
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Route planning, service order management, customer service, MS Office, SAP
Preferred skills
Experience managing field technicians, knowledge of dental equipment technology
Responsibilities
Answering service inquiries, coordinating technician dispatches, planning routes and assignments, processing and billing service orders, handling complaints, ensuring customer satisfaction, creating training and leave schedules
Seniority
Entry-level to Mid-level, operational role