Field Service Application Specialist (d/f/m)
Core
Provide on-site technical support, system installation, and training for molecular diagnostic systems in the life sciences and healthcare sector.
Role type
Field Service Application Specialist (FSAS)
Builds
Deployment and support of Cepheid GX16 and Infinity diagnostic systems
Domain
Life sciences / Diagnostics / Biotechnology
Required skills
System installation, customer training, troubleshooting, preventive maintenance, connectivity configuration, account strategy development, site assessment, hardware/software updates, spare parts management
Preferred skills
Territory management, project management, cross-functional collaboration
Technologies
GX16, Infinity systems, connectivity solutions
Responsibilities
Lead system installations and configuration; conduct pre-installation site assessments; deliver training on system operation and software; perform reactive repairs and preventive maintenance; manage spare parts inventory; support sales with technical assistance; coordinate with connectivity and technical support teams.
Seniority
Mid-level, hands-on IC
