Field Service Engineer (New Zealand)
Core
Provide daily field service support for life sciences, diagnostics, and biotechnology instruments in New Zealand, assisting sales growth and customer satisfaction.
Role type
Field Service Engineer
Builds
Service support for existing customer base in New Zealand and Australia
Domain
Life Sciences / Diagnostics / Biotechnology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Biomedical or Electrical Engineering degree, Field service experience, Deductive reasoning, Problem-solving
Preferred skills
Flow Cytometry knowledge, Liquid Handlers knowledge, Centrifugation knowledge, Microsoft Office proficiency, Commercial acumen, Call escalation management
Technologies
Flow Cytometry, Liquid Handlers, Centrifugation, Microsoft Office
Responsibilities
Manage customer interactions to ensure satisfaction and resolve issues, Close service calls and manage escalations per procedures, Meet revenue goals and generate new equipment leads, Lead continuous improvement initiatives, Engage in value selling for services and consumables
Seniority
Mid-level, hands-on IC
