Customer Experience Center Program Manager - Marlborough, MA
Core
Oversee daily operations and execution of customer engagements at Cytiva's Customer Experience Center (CEC) in Marlborough, MA, serving as the primary point of contact for customer visits, demonstrations, and strategic engagement to showcase bioprocessing solutions.
Role type
Customer Experience Center Program Manager
Builds
Customer engagement experiences, product demonstrations, and operational workflows for the bioprocessing portfolio
Domain
Life sciences, diagnostics, biotechnology, bioprocessing
Deliverable
product features
Required skills
Bioprocessing workflows knowledge, customer presentation, logistics coordination, inventory tracking, stakeholder management, scheduling, data collection
Preferred skills
Biopharma/CDMO operations experience, product marketing, technical sales, carrier management
Technologies
None stated
Responsibilities
Serve as primary point of contact for customer visits; Support day-to-day operations of the Customer Experience Center; Coordinate scheduling, visit logistics, and administrative workflows; Manage Marketing Demo logistics including inventory and shipments; Collect customer feedback and visit metrics
Seniority
Mid-level, hands-on IC
