Customer Complaint Handling Specialist
Core
Manage end-to-end customer complaint handling process including intake, investigation, and closure in compliance with regulatory requirements.
Role type
Customer Complaint Handling Specialist
Builds
Quality assurance and regulatory compliance processes for life sciences customers
Domain
Life sciences, diagnostics, biotechnology, medical devices
Deliverable
product features
Required skills
complaint handling, regulatory compliance, documentation, investigation, quality management
Preferred skills
GMP experience, medical device industry knowledge, FDA 21 CFR 820, ISO 13485, ISO 9001
Technologies
Good Documentation Practices
Responsibilities
receive and review customer feedback, classify complaints, conduct investigations, escalate health hazards, maintain records, collaborate with subject matter experts
Seniority
Mid-level, hands-on IC
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