EMEA Applications Scientist (d/f/m)
Core
Provide pre- and post-sales technical support, product recommendations, and experimental/assay design expertise for genomics-focused products to life science customers.
Role type
Applications Scientist (Customer Support & Technical Consulting)
Builds
Genomics product solutions and custom assay designs for researchers in cancer, infectious disease, and rare genetic disorders.
Domain
Life Sciences / Genomics / Diagnostics
Deliverable
client delivery
Required skills
Genomics applications expertise, Customer-facing communication, Experimental and assay design, Troubleshooting, Custom design request handling
Preferred skills
M.S. or Ph.D. in biology/biochemistry/molecular biology, 5+ years genomics experience
Technologies
Microsoft Office
Responsibilities
Support customers with pre- and post-sales technical inquiries, Troubleshoot product usage using customer data and internal databases, Answer customer inquiries via phone, email, and chat, Handle custom design request intake and completion, Consult with Sales and other service departments on technical issues
Seniority
Mid-level, hands-on IC
