Support Scientist I - AKTA
Core
Provide superior scientific support, troubleshooting, and product recommendations to customers using Cytiva chromatography products in their discovery journey.
Role type
Support Scientist I (Chromatography)
Builds
Customer support solutions and sales opportunities for life sciences and biotechnology customers
Domain
Life Sciences / Biotechnology / Chromatography
Deliverable
client delivery
Required skills
Chromatography sciences, AKTA instrument operation, Unicorn software, chromatography resins, purification methods, technical training, lead generation
Preferred skills
Pharmaceutical/biotech industry experience, regulatory compliance knowledge, teaching/training experience, technical support or sales experience
Technologies
AKTA, Unicorn
Responsibilities
Provide pre- and post-sale technical assistance and troubleshooting via phone, webchat, and email; Participate in product training and maintain up-to-date knowledge of company products; Process customer inquiries and complaints following regulations; Deliver remote or face-to-face presentations and technical training; Identify opportunities to convert technical inquiries into sales possibilities
Seniority
Individual Contributor, 3+ years experience
