Support Scientist I - AKTA
Core
Provide superior scientific support, troubleshooting, and product recommendations to customers using Cytiva chromatography products in their discovery journey.
Role type
Support Scientist I (Chromatography)
Builds
Customer support solutions and technical training for life sciences and biotechnology customers
Domain
Life Sciences / Biotechnology / Chromatography
Deliverable
client delivery
Required skills
Chromatography sciences knowledge, AKTA instrument operation, Unicorn software proficiency, chromatography resins expertise, purification methods knowledge, laboratory experience, technical training delivery, customer inquiry management
Preferred skills
Pharmaceutical or biotechnology industry experience, regulatory compliance knowledge in drug development, technical support or field applications experience, sales experience
Technologies
AKTA, Unicorn software
Responsibilities
Provide pre- and post-sale technical assistance and troubleshooting via phone, webchat, and email; Participate in product training and maintain up-to-date knowledge of company products and support literature; Manage and process customer inquiries and complaints according to regulations; Deliver remote or face-to-face technical training and presentations; Identify opportunities to convert technical inquiries into sales possibilities
Seniority
Individual Contributor, 3+ years experience
