Account Manager, Service
Core
Liaison between external customers, sales engineers, and internal operations to manage orders and ensure delivery.
Role type
Service Account Manager
Builds
Customer order fulfillment and delivery schedules
Domain
Manufacturing (battery technologies, filtration, insulation)
Deliverable
product features
Required skills
order processing, customer relationship management, pricing and quoting, export order processing, stakeholder communication, production scheduling coordination
Preferred skills
manufacturing company experience, US trade compliance knowledge, Oracle proficiency
Technologies
Microsoft Word, Excel, Oracle
Responsibilities
Receive and process customer orders and inquiries; maintain relationships with assigned customers and commercial partners; ensure accurate order entry and realistic delivery dates; provide pricing, availability, and schedule information; track order activity and alert stakeholders of delivery issues; coordinate with Logistics, Production Control, and Shipping to meet customer needs; validate configurations and check prices.
Seniority
Individual Contributor, mid-level (2-5 years experience)
