IT Services Run Team Leader
Core
Lead the IT Services Run team to ensure reliable, secure, and consistent IT operations, field services, and Service Desk delivery across six countries.
Role type
Senior IT Operations Manager / Team Leader
Builds
Stable IT production environment and consistent service delivery for Global Private Wealth and Global Employee Benefits solutions
Domain
Financial Services / IT Operations / Multi-site Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT production management, multi-site/multi-country team leadership, ITSM frameworks (ITIL), vendor relationship management, incident and problem management, SLA compliance, security threat awareness
Preferred skills
Business fluency in French, experience with outsourced IT models
Technologies
ITSM frameworks, Service Desk tools
Responsibilities
Manage day-to-day IT operations and line manage the ITS Run team, oversee field and proximity services across all sites, control Service Desk scope and ensure L1/L2 quality, lead Service Delivery quality and monitor SLA execution, manage and develop a team of experienced professionals
Seniority
Senior, hands-on IC with team leadership
