Manager, Customer Regulatory Support
Core
Lead a customer-facing regulatory support team to manage case responses, ensure customer satisfaction, and protect intellectual property within the life sciences industry.
Role type
Manager, Customer Regulatory Support
Builds
Customer interaction management system (SFDC) responses and regulatory support documentation for bioprocess products
Domain
Life sciences, diagnostics, biotechnology, bioprocess
Deliverable
client delivery
Required skills
Team leadership, resource balancing, process optimization, strategic planning, regulatory fundamentals, quality standards, scientific fundamentals
Preferred skills
Managing global cross-functional teams
Technologies
SFDC
Responsibilities
Lead direct reports to meet established metrics and KPIs, provide guidance on customer expectations and standards, set team direction and operational plans, develop organizational mechanisms to meet stakeholder requirements
Seniority
Manager, hands-on leadership
