Danish Speaking IT Customer Support Specialist,
Core
Provide first-line IT support to corporate customers in the Nordics via phone and ticketing systems, troubleshooting issues and ensuring high customer satisfaction.
Role type
IT Customer Support Specialist (Service Desk)
Builds
IT support services for clients in public services, utilities, retail, and logistics
Domain
IT Service Management / Customer Support
Deliverable
client delivery
Required skills
Fluent Danish, English (working proficiency), IT troubleshooting, ticketing systems, knowledge base management, problem-solving
Preferred skills
Previous IT Service Desk experience, fast learner, ability to work independently
Technologies
Ticketing systems, internal knowledge base
Responsibilities
Interact daily with colleagues, clients, and technicians; troubleshoot problems and offer solutions; maintain and develop work-related knowledge; update knowledge database and manage ticket backlog
