Servicedesk Specialist - Örnsköldsvik
Core
2nd line IT technician handling complex escalated incidents in industrial and security-critical environments.
Role type
2nd line service desk specialist
Builds
stable IT operations and high availability for business-critical systems
Domain
Industrial IT / Security-critical infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident Management, Problem Management, Change Management, Active Directory, Azure AD, Office 365, Exchange, Network configuration (routers/switches), PowerShell, ServiceNow, ITIL framework
Preferred skills
PowerShell, ITIL, Problem Management, Change Management, ServiceNow
Technologies
Active Directory, Azure AD, Office 365, Exchange, ServiceNow, PowerShell
Responsibilities
Troubleshoot and resolve complex IT incidents, Administer and support Active Directory/Azure AD/Office 365/Exchange, Configure routers and switches, Collaborate with technical teams, Document and improve workflows, Perform physical IT equipment tasks
Seniority
Mid-level, hands-on IC
