Product Success Manager - GRC
Core
Drive product adoption and growth for GRC solutions by working directly with customers to enhance experience, build reference accounts, and monitor satisfaction.
Role type
Product Success Manager (GRC)
Builds
GRC solutions and platform deployment programs
Domain
Software / SaaS / Governance, Risk, and Compliance
Required skills
Customer success management, product management, professional services, GRC program implementation, churn risk mitigation, customer satisfaction analysis, product insights definition, cross-functional collaboration, product enablement, strategic partnership
Preferred skills
Connected data solutions knowledge, Workiva platform expertise, product enablement track record, data-driven decision making, webinar hosting, project management, stakeholder interaction
Technologies
Workiva platform, connected data solutions
Responsibilities
Review customer accounts and address platform needs, analyze renewal likelihood and manage churn risks, interpret satisfaction metrics, define new product insights, represent Customer Success in Product Development, scale emerging solutions, partner with leadership on product decisions, align with global teams, enable Customer Success teams, enable customers on new releases