General Catering Manager
Core
Provide strategic leadership across all catering and hospitality services within a private hospital, ensuring exceptional patient dining experiences and operational excellence.
Role type
Senior General Catering Manager (Healthcare)
Builds
Patient dining services, retail outlets, restaurant services, VIP catering, and hospitality experiences.
Domain
Private Healthcare / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (hospital food services)
Required skills
Strategic leadership, multi-outlet operations management, budget and financial performance management, food safety compliance (HACCP), team leadership and development, stakeholder management, service improvement initiatives, audit readiness, supplier management, menu innovation.
Preferred skills
Private hospital or acute healthcare experience, formal qualification in Hospitality/Catering Management, large-scale or multi-site operations experience, knowledge of CQC expectations, service redesign experience, consultant/VIP hospitality experience.
Responsibilities
Lead catering and hospitality operations across patient dining, retail, and VIP services; drive five-star patient dining experience standards; develop and embed service standards and operational KPIs; collaborate with clinical and senior leadership teams; lead service improvement initiatives based on feedback; oversee compliance with food safety legislation and HACCP; manage staffing, recruitment, training, and performance; manage budgets, labour costs, and revenue opportunities; support menu innovation; lead audit readiness activities; build relationships with stakeholders and suppliers.
Seniority
Senior, hands-on IC with strategic leadership scope
