Customer Service Adviser (UAE National)
Core
Telephone-based customer service representative handling policy inquiries, billing, document management, and complaint resolution for international health insurance members.
Role type
Customer Service Adviser (Health Insurance)
Builds
Member correspondence, billing adjustments, and treatment coordination for global health insurance clients.
Domain
Health Insurance / UAE Market
Deliverable
client delivery
Required skills
Health insurance operations, billing and invoicing, member data management, complaint handling, regulatory compliance, provider/broker coordination
Preferred skills
Medical environment training, UAE health insurance regulations expertise, cultural and language barrier navigation
Technologies
CRM systems, billing platforms, document management systems
Responsibilities
Support customers with policy enquiries, handle billing inquiries and manual collections, reissue and track member documents, coordinate medical treatments with service partners, investigate and handle member complaints, ensure system records and contact details are accurate.
Seniority
Individual Contributor, operational level