Material Handling Manager
Core
Lead day-to-day warehouse operations for receiving, inspecting, dispositioning, and shipping returned network equipment (RMA) to support construction, warranty, and post-warranty periods.
Role type
Senior IC Material Handling Manager (Reverse Logistics)
Builds
Physical and system handling of RMA freight, ensuring accurate receipt, inspection, and timely outbound shipments of spares and repaired units.
Domain
Consumer electronics / Network equipment / Reverse logistics
Required skills
Warehouse operations management, Inventory accuracy, Disposition & triage, Outbound shipping coordination, Dock & workflow management, Exception handling, Metrics & reporting, Team leadership, System updates (WMS), Claims documentation
Preferred skills
Network equipment knowledge, Reverse logistics processes, Samsung systems (Watch-Q, NERP), Korean language
Technologies
NERP, WM, RMA applications, Watch-Q
Responsibilities
Oversee receipt of returned equipment against open RMAs and verify quantities/condition; Sort received equipment into repair, scrap, restock, or quarantine categories; Maintain accurate spare parts and returned-equipment inventory through cycle counts and system updates; Coordinate and verify outbound shipments of spare parts and repaired units; Monitor work-in-process to ensure equipment is received, staged, and dispositioned within SLA; Investigate and resolve receiving exceptions; Track and report daily/weekly operational metrics; Document and photograph lost or damaged equipment to support claims.
Seniority
Senior, hands-on IC
