Customer Success Manager
Core
Serve as a strategic advisor and technical interface to drive customer adoption, retention, and long-term success for Alteryx data analytics solutions.
Role type
Customer Success Manager (Strategic Advisor)
Builds
Alteryx Designer and Server product adoption and value realization
Domain
Data Analytics / Business Intelligence
Deliverable
production ML models | product features
Required skills
Strategic advisory, technical solution architecture, customer relationship management, account expansion, user enablement, data analytics proficiency, problem-solving, organizational skills
Preferred skills
Entrepreneurial spirit, passion for excellence, ability to make data approachable
Technologies
Alteryx Designer, Alteryx Server
Responsibilities
Build deep relationships with customers and stakeholders to increase adoption and ensure retention; Architect technical solutions leveraging Alteryx Designer for existing and prospective users; Partner with Sales Leaders to identify new business opportunities and provide insights on customer health; Create success plans and proactively work with customers to achieve critical goals; Conduct enablement sessions to provide hands-on training of Alteryx products; Remain up-to-date and certified on Alteryx solutions and products.
