Business Performance Manager
Core
Leading performance and continuous improvement of the field service network through strategic program management, partner oversight, and data-driven reporting.
Role type
Senior Business Performance Manager (Field Service)
Builds
Field service performance reports, KPI dashboards, and executive presentations
Domain
Consumer Electronics / Field Service Operations
Deliverable
dashboards & analysis
Required skills
Strategic program and project management, Partner and vendor relationship management, Data analysis and visualization, Advanced Excel and PowerPoint, KPI definition and tracking, Root cause analysis, Budgeting and resource allocation
Preferred skills
AI tool automation (Claude, Gemini, Copilot), SAP/CUP knowledge, Power BI
Technologies
Excel, PowerPoint, Power BI, SAP/CUP, AI tools (Claude, Gemini, Copilot)
Responsibilities
Oversee end-to-end management of field service programs and projects; Lead day-to-day management of partners and vendor relationships; Design and maintain performance reports; Align and monitor KPIs to ensure targets are achieved; Develop executive-level presentations for senior leadership.
Seniority
Senior, hands-on IC with strategic leadership
