Retail Training Manager (Mobile Experiences)
Core
Lead strategic design and execution of nationwide field force learning programs for MX Retail channels, translating business priorities into scalable solutions to strengthen product knowledge, sales capabilities, and customer experience.
Role type
Senior Training Manager (Retail Field Force)
Builds
Scalable learning solutions, new product launch readiness programs, and digital learning initiatives for retail field teams.
Domain
Consumer Electronics / Technology Retail
Required skills
Strategic training planning, curriculum development, trainer leadership, field coaching, learning effectiveness analysis, budget management, stakeholder management, adult learning principles, instructional design, data analysis, project management
Preferred skills
Experience in smartphones, consumer electronics, telecommunications, or FMCG retail
Technologies
LMS, digital learning platforms, Microsoft PowerPoint, Excel, Word, data-visualization tools
Responsibilities
Develop annual field force training strategy and capability roadmap; Lead end-to-end training readiness for new product launches; Customize training content for various retail channels and audiences; Manage training team, establish certification standards, and build succession capability; Analyze sales results and market trends to identify capability gaps; Conduct field visits, store observations, and sales-behavior assessments; Measure and report training effectiveness against business metrics; Manage training budget, vendors, and project delivery timelines.
Seniority
Senior, hands-on IC with management responsibilities
