Client Service Delivery Specialist
Core
Lead end-to-end customer migrations and onboarding for aviation analytics clients, coordinating cross-functional teams to minimize disruption and improve time-to-value.
Role type
Senior IC client service delivery manager (migration & transformation)
Builds
Scalable customer migration processes and new capabilities for improving customer experience and operational efficiency
Domain
Aviation analytics / SaaS customer success
Required skills
Customer migration management, cross-functional coordination, stakeholder management, process improvement, AI/automation workflow design, scalable operating model design
Preferred skills
Experience with AI agent architectures, MCP, tool calling, workflow automation
Technologies
MCP, tool calling, workflow automation
Responsibilities
Support customers through onboarding, migrations, and service changes; Own and coordinate customer migrations end-to-end; Partner across Product, Technology, Data, Sales, Marketing and Support; Build scalable, customer-led processes; Help shape and grow a new capability focused on improving customer experience and operational excellence
