Manager Ⅰ, Regional Service
Core
Support Regional Service Managers, Samsung Appliance/Television Branded Engineers, and Authorized Service Center providers to ensure end-user needs are fulfilled.
Role type
Manager, Regional Service Operations
Builds
Service performance reports, KPI dashboards, and operational improvement plans for Samsung service partners.
Domain
Consumer Electronics (Appliances/TVs) / Field Service Operations
Deliverable
dashboards & analysis
Required skills
Account management, network management, leadership, data analytics, root cause analysis, process improvement, stakeholder engagement, travel management
Preferred skills
Strategic planning, direct report and independent contractor management, ROI analysis, large data set analysis
Technologies
Microsoft Excel, PowerPoint, Word
Responsibilities
Monitor and report on in-field performance of assigned products; compile and deliver technical and strategic reports; manage KPIs for regional service centers; conduct on-site visits and partner surveys; escalate operational issues to head office; support business and trade shows.
Seniority
Manager, hands-on leadership
