Client Success Manager
Core
Partner with customers post-implementation to drive adoption, retention, and value realization for AI-powered identity verification and fraud prevention technology.
Role type
Senior Client Success Manager (SaaS)
Builds
Customer success outcomes, retention, and expansion for digital identity and fraud prevention products
Domain
Financial services / Identity verification / Fraud prevention / AI
Deliverable
client delivery
Required skills
Customer success management, stakeholder management, QBR/EBR execution, renewal management, growth strategy, incident coordination, data analysis
Preferred skills
SaaS environment experience, workshop delivery, executive presentation, problem-solving
Technologies
AI-powered identity verification platforms
Responsibilities
Own customer relationships post-go-live, drive adoption and enablement, conduct Quarterly and Executive Business Reviews, monitor customer health and risks, support renewals and expansion, advocate for customers internally, coordinate issue resolution, capture feedback for product development
Seniority
Senior, hands-on IC
